You may exchange any of our shoes in their new, factory condition within 30 days of delivery for a different item or voucher. As our shoes are made to order no cash refunds will be made. Courier cost to and fro for any replacement order will be for the clients account.

Please see below for further information on how to return an item.

1. Un-returnable goods
Shoes that have been visibly worn for an extended period, cannot be returned.

2. Returns within 30 days
We want you to be happy with your purchase, and we understand if you suddenly have a change of heart. You may return most of our shoes in their new, factory condition within 30 days of delivery for a replacement order or voucher. Please see below for information in how to return an item, how to package the return and how we process your refund.

3. Incorrect item delivered
We do our best to ensure the product information, availability, purchase price and associated delivery times and fees are accurately reflected on our site. However, should we accidentally deliver the wrong shoes to you:

Please do not remove the product from its original packaging or any of the stickers or labels.
Notify us as immediately and we will collect the product from you at no charge.

We will at your choosing:
deliver the correct item to you as soon as possible; or
send you a voucher for the purchase price of the product

4. Goods arrived damaged
If your goods arrive damaged, then we will do our best to resolve the issue. Please notify us within 7 days (the sooner the better).

We will require the following information to assess where in the delivery process the damage may have occurred:

photograph of the outer box (including whether it has a Fragile sticker or not);
photograph of the inside of the box, including the inner packaging; and
photograph of the damaged item.
If necessary we will arrange collection of the product from you at no charge. Once we have inspected the product or photographs and validated your return (if needed), we will, according to your preference:
replace the product (if available); or
issue a refund voucher for the purchase price of the product

5. How to package an item you want to return
The returning product must be packed, in its original packaging, in another box with as much padding and protective packaging as possible so that it can travel safely back to us. Returns that are sent back otherwise will have a 10% repackaging fee levied against them. If the returning product has not been packaged properly and is damaged, then we simply cannot give you a refund. It is your responsibility to package the item correctly.

6. How we process your refund
12.1. Returns within 30 days
You will be offered a voucher or a product exchange.

12.2. Damaged goods
You will be offered a voucher or a product exchange.

12.3. Goods purchased with vouchers or gift cards
We will either reinstate the used gift voucher or issue you with a new one.